Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your order to request a return.

Returns and refunds are only applicable if the package or bottles are damaged during transportation or transit.

To be eligible for a return, please ensure that you contact us within 15 days of receiving your order and provide the required details and supporting photographs of the damaged package or product.

To start a return request, you can contact us at melvora.care@gmail.com.

Please do not send any product back without contacting us and receiving confirmation from our team first.

Damages During Transit
Please inspect your order immediately upon delivery. If the package or any bottle is damaged during transportation or transit, please contact us as soon as possible with photographs of the package and damaged product.

Once we receive the required information, our team will review the issue and guide you through the return and refund process.

Refunds
Refunds are only provided for products or packages that are confirmed to have been damaged during transportation or transit.

Once the return is received and the damage is verified, we will notify you regarding the refund approval and the applicable refund process.

For any return or refund-related questions, please contact us at melvora.care@gmail.com.